Service Operations

The proper investment of support agreements and always a fixed point of contact is what FlowFabric Service Operations stands for.

Always one point of contact

FlowFabric often realizes applications that transcend the organization. It is used by several people both inside and outside the organization. The processes supported by the applications are usually located in the primary function of an organization. Because this type of application often integrates with underlying systems, the impact of any disruption or incident is significant. The FlowFabric service operations team is ready to resolve this as quickly as possible.

For all your Mendix applications

We offer a unique proposition with our support services for Mendix customers. We can manage every Mendix Application with full service with a permanent team of specialized service operations engineers. We guarantee a fast and transparent service in accordance with clear agreements in an appropriate SLA. Incidents can be reported via the online incident management system, telephone or email.

We also ensure the connection of your development team or partner’s activities, your release calendar, or future changes. You always have insight into the status of a ticket, and based on reports and evaluation moments, we can continue to improve your applications’ service and availability.

Certainty

Service Operations offers a full support service for all your Mendix applications. Availability, control, and insight ensure the right result.

You always have an overview of the process and your environment’s performance through one central point of contact and a permanent team with expertise.

We offer certainty and control over performance through proactive monitoring and fixed response and start times. Even 24×7 support is possible.