Thorough planning is a hygiene factor that every organization must-have. However, in-field services organizations, it is more than hygiene; but planning is related to the core business. For example, a loss adjuster must ensure that he completes an inspection on time. A retailer must ensure that the product is delivered to the consumer on time. A technician must repair a customer on time. A schedule that is not organized efficiently results in delays, extra costs, a reduced competitive advantage, and lower customer satisfaction.