Service Excellence

FlowFabric helps organizations to excel in service excellence.

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More and more organizations understand that an excellent customer focus is perhaps the most crucial success factor for their organization. Focusing on cost reduction and operational excellence alone does not lead to a competitive advantage. In the Netherlands, organizations such as, Carglass, Coolblue, and KNAB Bank have set their branches’ tone. They have put the customer at the center of everything they do. Service excellence goes further than just the consumer. A customer, employee, consumer, supplier, distributor, contractor, or partner is involved in almost every process step.

It is about signaling that customers nowadays expect a different service or experience. It is about recognizing that existing systems and processes often block change and difficult to ignore them easily. It is about providing the best service and the highest degree of flexibility in the broadest sense of the word and within the own organization or in the chain. That is the point. Providing service can be achieved through a behavior change and can only be achieved through an efficient process and optimal use of the right data.

Customer experience central

FlowFabric specializes in transforming organizations that want to excel in service excellence. We contribute structurally to exceptional customer experiences and enthusiastic customers. Whether at Rijkswaterstaat, Monuta, KLM or Otolift. We combine our Data Allignment Model with specific solutions. We bring the right flow into business processes. In this way, our customers experience the benefits of transforming from a complex to a simple process and thus being more decisive in propagating the right customer experience. We offer a suitable answer to every issue.

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Service Excellence References